COBIDU AI SIMULATION

Practise real scenarios and assess competencies

Let employees practise written or spoken conversations with AI characters. See strengths and development areas in reports.

AI SimulationILLUSTRATIVE CONVERSATION
SCENARIO

Workload and prioritisation conversation

Your role: Manager
AI character
Alex · Team memberDiscussing a demanding workload
Voice or text practice
Conversation flowSample scenario
AI CHARACTER

I was told all three tasks are urgent this week. I am not sure which one to prioritise.

YOU · MANAGER

Let us clarify the deadlines and the support you need together first.

AI CHARACTER

That would help. I especially need support with the client presentation.

Type your response or continue by voice…
Scenario criteriaActive listeningEmpathyProblem solving
Conversation practice with an AI characterApply your approach through a written or spoken scenario conversation.
FROM LEARNING TO PRACTICE

Reinforce learning through conversation practice

Apply learning in scenarios reflecting real work situations. Evaluate employees’ approaches against your defined criteria.

COBIDU AI Simulation provides practice before real customer or team conversations. Review results to identify the next development step.

How does a sales representative respond to a customer objection?
How does a manager give feedback to a team member?
How does a call centre agent handle a difficult customer?
Can a new employee reflect corporate culture in their communication style?
Can a field employee demonstrate the right approach in a critical situation?
HOW IT WORKS

From Scenario to Development Recommendations in 6 Steps

  1. 01

    Create the Scenario

    Define the role, work situation and conversation goal for your organisation.

  2. 02

    Set the Criteria

    Choose the competencies and success criteria to assess in the scenario.

  3. 03

    Start Conversation Practice

    The employee applies their approach in a written or spoken conversation with the AI character.

  4. 04

    Evaluate Responses

    The system analyses conversation responses against scenario-specific criteria.

  5. 05

    Review the Development Report

    See criterion-based scores, strengths and development areas together.

  6. 06

    Continue with Recommendations

    Support development with relevant course recommendations from COBIDU Library or your internal catalogue based on report results.

Key Features

Designed for Measurable Development

Scenarios for Your Organisation

Authorised users can define the case, role, AI character, difficulty, conversation limits and assessment criteria.

Written and Spoken Conversations

Employees respond, ask questions and propose solutions in work situations, applying what they have learnt.

Criteria-Based Evaluation

Each simulation is evaluated using criteria tailored to its own objectives. Sales, leadership and customer experience scenarios are analysed under different headings.

Conversation Approach Analysis

Review empathy, clarity, solution orientation and persuasion expressed in responses against your defined criteria.

Development Area & Recommendation Reports

Employees receive more than just a score. What they did well, what areas need improvement and how to progress in the next step are also explained.

Manager & Training Team Reporting

Managers and training teams can review individual and group results within their access permissions to identify development needs.

AI Simulation · Development reportSAMPLE DATA
FROM CONVERSATION TO GROWTH

Every practice is a step forward

Workload and prioritisation conversation

✓ Conversation completed
75/100Sample score

Make your progress visible

You built a strong action plan. Support your feedback with specific examples to strengthen your approach.

Sample assessment for this scenario

Assessment by criterion

Out of 10
Empathetic listening8/10
Specific feedback6/10
Constructive communication7/10
Action planning9/10

In your next practice: add an observable behaviour example to your feedback.

Your strength

Agreeing on priorities together and ending with a clear action

Your development focus

Giving feedback based on specific observations rather than general statements

Take the next step in your development

Sample development path
01Review your feedbackIdentify your strengths and focus
02Support with learningEffective Feedback · Sample learning suggestion
03Practise againTry your new approach in a conversation

Illustrative design: scores and comments are examples. Assessment depends on the scenario; learning suggestions depend on available content.

Turn results into development stepsReview criterion-based assessment, strengths and relevant learning recommendations.
USE CASES

In Which Areas Can It Be Used?

Sales Training

Employees can practise customer meetings, needs analysis, price objections, competitor comparisons and closing scenarios. How well a sales representative understands the customer can be measured.

Customer Experience & Call Centre

Employees can practise difficult customer conversations, complaint handling, de-escalation, empathy building and solution delivery. Standard communication quality can be improved.

Leadership & Manager Development

Simulation experience can be gained in performance reviews, giving feedback, team motivation, conflict management and coaching approaches.

HR & Interview Processes

Practise structured interviews with an AI candidate character. Assess the HR team’s questioning and conversation approach.

Onboarding & New Employee Development

New employees can practise corporate culture, customer communication and role-based situations. They gain experience before encountering real situations.

Field & Operations Teams

Practise explaining a procedure or justifying a decision in a critical situation. Assess the process knowledge and approach expressed in dialogue.

Frequently Asked Questions

What is COBIDU AI Simulation?

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COBIDU AI Simulation is an applied development solution that enables employees to practise through interactive dialogue with AI in real business scenarios.

Are conversations written or spoken?

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Employees can practise written or spoken conversations with AI characters. Define the scenario goal and suitable experience for your organisation.

Is a report generated at the end of the simulation?

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Reports include criterion-based assessment, strengths, development areas and recommendations. Assessment is based on responses within the simulated conversation.

Can we use our existing LMS?

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We assess technical compatibility and integration needs together to determine a suitable setup using COBIDU Connector or a COBIDU learning environment.

Is COBIDU Library required?

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We plan scenarios, recommendations and content scope together. Matching recommendations to COBIDU Library or your internal catalogue depends on the selected setup.

Can we create our own scenarios?

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Authorised users can define scenarios, AI characters, roles, goals, conversation limits and criteria for their organisation.

Can managers view the results?

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Managers and training teams can review individual or group results within their permissions. Access scope is defined during setup.

Does it assess physical technical skills?

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Dialogue scenarios can cover technical procedures and processes. They assess knowledge and approaches expressed in conversation, rather than directly measuring physical performance.

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